ITIL out of the box
Incident, request, problem, change and knowledge processes pre-configured and adaptable.
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JUA Suite · IT Service Management
TicketFlow
ITIL-aligned IT service management for high-volume service desks.
Overview
IT Service Management
TicketFlow is a modern IT Service Management platform that unifies incident, request, problem and change management on a single workflow engine.
Built for IT departments, shared-service centres and managed service providers, it standardises support operations, enforces SLAs and turns ticket data into operational intelligence.
Key benefits
Key benefits
SLA control & escalation
Multi-level SLAs, automated escalations and real-time service-quality dashboards.
Self-service that works
Branded portal, service catalogue and AI-assisted resolution to deflect repetitive tickets.
Capabilities
Capabilities
- Incident management
- Service requests & catalogue
- Change & release
- Problem management
- Knowledge base
- SLA & reporting
Built for
IT departmentsShared-service centresManaged service providersPublic administrations
Why JUA
Engineered for service desks handling thousands of tickets per month under contractual SLAs.
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